BioDerm Sciences collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

Information We Collect About You

Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey.

How We Use This Information

When you supply your postal address by placing an order, you may receive correspondence by mail from us.

When you place an order on our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

Marketing Email Communications

If you provide us with your email address when you register online or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.

If you do not wish to receive BioDerm Sciences marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all BioDerm Sciences marketing emails, or you may email customer service at info@BioDermSciences.com with the following:

• The phrase "No BioDerm Sciences email" in the subject line
• Your name and email address

Or you may contact us by phone at (877) 254-7736, Monday – Friday 9am-5pm EST. Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

If you want to change your postal or email address, please send an email to info@BioDermSciences.com with the following:

• The phrase "address change" in the subject line
• Your name, complete old postal or email address and the new address that you would like to change it to

You will receive an email confirmation that your request has been received and processed.

How we work with third party service providers

BioDerm Sciences works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer preferences. When BioDerm Sciences allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization.

In addition, we may share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications.

Links to Other Sites

To enhance your shopping experience, our websites may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. BioDerm Sciences has no responsibility for these linked websites, outside of our family of brands.

Cookies and Web Beacons

Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not retain any personally identifiable information such as your name, address or any financial information, on your computer. We use cookies to recognize you and your preferences in order to improve the shopping process and provide you with a customized experience on our websites. BioDerm Sciences places a unique user ID number on your cookie which allows us to access information that we can then use to improve your shopping experience, such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing history.

If you do not wish to have cookies on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's "help" section for instructions.

Web beacons are small strings of code that are placed in a web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to monitor activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit.

Privacy of Young Children

BioDerm Sciences is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children. All products we sell are for purchase by adults only.

Security

The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than BioDerm Sciences.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

• The "http" in the web address will be replaced by "https"
• Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

Privacy Policy updates

We may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy in effect when we collect that information. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please contact us:

• By email: info@BioDermSciences.com
• By phone: (877) 254-7736 / Monday – Friday 9am-5pm EST